Careers
IN A COMPANY AS LARGE AS YOUR WORLD,
ALL THAT'S MISSING IS YOU
ALL THAT'S MISSING IS YOU
At Meliá Hotels International we value human and professional qualities. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us.
FRONT OFFICE MANAGER
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
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REPORTS TO: Director of Front Office
DEPARTMENT: Front Office
POSITION SUMMARY: The Front Office Manger provides supervision and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Manager must possess exceptional guest service skills and prior supervisory experience in a hotel with similar standards. Key responsibilities include, but are not limited to: overseeing all areas of the hotel with a focus on the Front Desk, Guest Services, Bell/Door Staff, and Valet.
RESPONSIBILITIES (include but are not limited to):
Provides an issue free work environment through motivation, support, empowerment and development for all personnel.
Proactively strives to build positive working relationships through teamwork and clear communication.
Maintain department operating procedures managing all Team Members on the Overnight shift.
Knowledgeable of all selling rates, room types, and outlet operating hours for the property.
Follows all hotel specific standards and procedures.
Respond in courteous, professional and rapid manner in order to resolve all guest and team member difficulties.
Uses Financial Accountability when awarding compensation for guest service resolution.
Ensures all special requests and VIP's are handled precisely and proficiently.
Verify staff scheduling is adequate towards business needs.
Process all guests’ disputes and claims.
Ensure team members are wearing proper uniforms and grooming standards are followed.
Supervise Front Office team regarding closing paper work and money drops.
Assist in training, developing, counseling, and disciplining staff.
Track attendance and tardiness of the staff during their shift.
Coordinate Front Office activities with other departments for all VIPs.
Work closely with Housekeeping Operations to control out-of-orders and discrepant rooms.
Maintain proper credit and cash bank procedures.
Control room inventory to achieve maximum sell out at maximum rate.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Assist Director of Front Office in report preparation. Manage office paper-flow, advanced deposits, faxes, mail, etc.
Prepares and ensures accuracy on the daily reports, Guest Incident Log and Pass on Reports.
Maintains guest safety and is able to handle emergency situations, as well as emergency evacuations.
Reviews Pass-on log and Security log for any unresolved problems which need action and updates accordingly and communicates information to the appropriate people.
Ensures associates understand Hotel/Brand commitment to guest service and observes standards of conduct, rules, fire regulations, and department policies.
Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.
Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift.
Prepares and participates in Coaching/Counseling process (Disciplinary Action) process for associates.
Performs the function of “manager on duty” and is the first point of contact for any issues that may arise during scheduled shift.
Continuously evaluates the work performance of Front Office Staff and provides ongoing coaching and counseling.
Promotes growth and development of associates by providing on-going training.
Assists in fire safety program or acts as fire safety director as required.
Interacts with hotel and corporate management as necessary.
Performs other duties as assigned by Senior Management.
Fills in at front desk during peak check-in and check-out periods or as required.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
High School Diploma or equivalent required. College Degree preferred.
Must be legally authorized to work in the United States.
Three years of hospitality operations experience with a minimum of two years experience in a managerial role within the hospitality industry.
Ability to multi-task, prioritize and work in a fast paced environment.
Ability to create, implement and analyze manual and automated reports.
Comprehensive knowledge of personal computers and various property specific applications, such as Opera Cloud, Word, Excel, Outlook, Internet, HMobile.
Strong oral and written communication, decision-making, organization and leadership skills.
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.
Proven team leader or displays high leadership potential with a high level of energy and motivation.
Results oriented with an emphasis on both individual and team accountability.
Fire Safety Directory Certification preferred.
Must be available to work the overnight shift at least 5 days per week. Must be flexible to work mornings, evenings, weekends, overnight and/or holidays when required.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required. Bachelor Degree preferred.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands and fingers to handle, or feel objects and the telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
SALARY: This is a salary position which pays $58,500 per year
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)
INNSIDER
(Guest Services Agent)
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
REPORTS TO: Director of Front Office
DEPARTMENT: Front Office
POSITION SUMMARY: The INNSIDER is focused on providing efficient service and creating personalized experiences by making emotional connections with all of our guests. The individual must be able to handle various guest requests, inquiries, and issues in accordance with the hotel’s policies and procedures. All guests will be greeted by the INNSIDER with a warm smile and positive attitude, always being proactive with service delivery.
RESPONSIBILITIES (include but are not limited to):
Greet guests with a friendly smile and assist, with all requests, inquiries, and issues in a timely manner.
Attend the daily pre-shift meeting to understand the daily happenings at the hotel (Occupancy, Arrivals/Departures, VIPs, Groups, etc.).
Responsible for completing daily shift reports in order to proactively deliver personalized service and to ensure the accuracy of guest billing.
Assign rooms based upon guest’s reason for stay, preferences, and all other contributing factors to ensure guest satisfaction and limit the amount of room changes necessary.
Efficiently register new arriving guests while introducing them to the hotel’s services and amenities, following up with a welcome call to their room to ensure complete satisfaction.
Assist guest with all concierge services, making dinner reservations, book transportation, purchase theatre tickets, etc. confirming all details with the guests both verbally and with a written itinerary.
Actively learn personal preferences and proactively gather clues to deliver memorable experiences, tracking all pertinent information in the guest’s profile.
Proactively assist guests as needed and handle guest requests in a timely manner, following up with the guests to ensure guest’s satisfaction and to inquire if additional assistance is necessary.
Maintain professional telephone etiquette based on hotel standards.
Personally escort guests to locations within the hotel when directions are required. Offer to write directions for guests and/or show on map if guests require directions outside of the hotel, ensuring guest has hotel telephone number and/or email address in case additional directions or assistance is required while the guest is away from the hotel.
Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and wording established for each department.
Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
Operate all departmental equipment efficiently, detect possible faults and report them immediately to your supervisor.
For guests that request it, provide wake-up call services in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
Ensure that the privacy of the guests is maintained and all guest information is kept confidential.
Follow all key handling procedures to maintain the safety and security of all guests and employees.
Perform check-out processes satisfactorily, meeting the appropriate standards of service. Process payment for individual bills.
Follow all cash handling procedures and turn in shift paperwork at the end of every shift.
Perform other tasks as assigned by management.
Process end of day paperwork, auditing all cashier transactions, to ensure all accounting procedures are being followed.
Facilitate the night audit process, change the date and process all credit card transactions.
Run newspaper report and have newspapers delivered to all appropriate guest rooms.
Review all wake-up call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
High School Diploma or equivalent required; college degree preferred.
Previous Hotel Front Office experience preferred.
Must be legally authorized to work in the United States.
Must be computer-literate including written communication.
Bilingual English/French, English/Spanish, etc. preferred.
Knowledge of Opera Cloud (PMS) and HMobile preferred.
Ability to communicate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Knowledgeable about local area attractions and transportation.
Ability to use mathematical skills to interpret billing computations.
Ability to plan and organize, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
HOURLY WAGE: $23.00 per hour
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)
HUMAN RESOURCES MANAGER
REPORTS TO: Director of Human Resources
DEPARTMENT: A&G – Human Resources
POSITION SUMMARY: Under the general guidance of the Area Human Resources Manager, assist in ensuring a variety of HR related functions, including compliance, HR audits, labor relations, employee engagement, HRIS and file administration, policy and procedure accountability, performance management, training, benefits enrollment, on boarding/off boarding, recruitment, talent management, etc.
RESPONSIBILITIES (include but are not limited to):
Support day-to-day processes in Human Resources and assist the Director of Human Resources in implementing hotel strategy in accordance with property needs, including but not limited to, policy and procedure administration, mentoring managers and employees, employee engagement, training, performance management, on-boarding, benefits and recruitment, talent management and retention
Handle and respond to employee grievances.
Conduct thorough employee investigations as required.
Coordinate and promote reward and recognition programs and employee activities, including employee events and community service initiatives.
Participate and assist in employee needs assessment and training strategies and provide training accordingly.
Manage pre-employment, on-boarding and off-boarding processes.
Administer unemployment inquiries and maintenance of tracking, insurance benefits, calculate billing totals, explain benefits and 401(k) program, assist with completion of enrollment forms, and respond to benefit inquiries.
Generate HR data reports and assess as needed.
Enter employee data and payroll information into HRIS system (inclusive of new hires, data changes, terminations, etc…)
Champion recruitment process, conduct pre-screening and skill set interviews to obtain the best talent.
Audit hours worked in payroll reports for eligibility of benefits.
Monitor and maintain Leave of Absence tracking.
Monitor Worker’s Compensation claims and procedural reporting.
Support and coordinate property safety initiatives to enhance awareness and compliance.
Coordinate activities with various departments throughout the Hotel in order to facilitate increased levels of communication and guest satisfaction.
Comply with Hotel attendance guidelines.
Assist with training employees to ensure they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner while maintaining workplace safety.
Complete projects and other tasks as assigned by management.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
High School Diploma or equivalent required; Bachelor’s Degree in Human Resources, Business Management or relevant field preferred.
Must be legally authorized to work in the United States.
Two to four years of previous Human Resources experience required, preferably within the New York City hospitality industry.
Strong computer skills including typing, using Microsoft Office products, including Word, Excel, PowerPoint and Outlook. Proficiency with using HRIS/HRMS required; proficiency using SAP and ADP HRIS preferred.
Knowledge and practice of NYHTC Collective Bargaining Agreement strongly preferred.
Ability to multitask, shift gears quickly, work in a fast paced environment and have a high level attention to detail.
Must possess excellent verbal and written communication skills in English.
Bilingual English/Spanish preferred.
Ability to work independently and to partner with others to promote an environment of teamwork.
Knowledge of federal, state and local employment law, occupational safety and labor relations.
Ability to train employees in a one-on-one setting as well as in front of large groups.
Strong analytical skills inclusive of assessing metrics and investigation evaluations.
Mentor, motivate, evaluate, coach and direct employees and managers to meet desired objectives and enhance performance.
Ability to create and maintain a positive and credible working relationship/rapport with staff, and maintain staff and guest confidentiality at all times.
Ability to maintain confidentiality of all proprietary matters and information, including company and employee data.
Ability and willingness to work a varied schedule including early mornings and late evenings, and at times Holidays and weekends as needed.
Plan and organize the work of others, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include evenings, overnights, weekends and holidays. The employee will carry out any other duties that are deemed to be within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required. Depending on the role, degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Ability to type and use computer for prolonged periods of time. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of the changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended according to the business needs. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise.
REPORTS TO: Director of Human Resources
DEPARTMENT: A&G – Human Resources
POSITION SUMMARY: Under the general guidance of the Area Human Resources Manager, assist in ensuring a variety of HR related functions, including compliance, HR audits, labor relations, employee engagement, HRIS and file administration, policy and procedure accountability, performance management, training, benefits enrollment, on boarding/off boarding, recruitment, talent management, etc.
RESPONSIBILITIES (include but are not limited to):
Support day-to-day processes in Human Resources and assist the Director of Human Resources in implementing hotel strategy in accordance with property needs, including but not limited to, policy and procedure administration, mentoring managers and employees, employee engagement, training, performance management, on-boarding, benefits and recruitment, talent management and retention
Handle and respond to employee grievances.
Conduct thorough employee investigations as required.
Coordinate and promote reward and recognition programs and employee activities, including employee events and community service initiatives.
Participate and assist in employee needs assessment and training strategies and provide training accordingly.
Manage pre-employment, on-boarding and off-boarding processes.
Administer unemployment inquiries and maintenance of tracking, insurance benefits, calculate billing totals, explain benefits and 401(k) program, assist with completion of enrollment forms, and respond to benefit inquiries.
Generate HR data reports and assess as needed.
Enter employee data and payroll information into HRIS system (inclusive of new hires, data changes, terminations, etc…)
Champion recruitment process, conduct pre-screening and skill set interviews to obtain the best talent.
Audit hours worked in payroll reports for eligibility of benefits.
Monitor and maintain Leave of Absence tracking.
Monitor Worker’s Compensation claims and procedural reporting.
Support and coordinate property safety initiatives to enhance awareness and compliance.
Coordinate activities with various departments throughout the Hotel in order to facilitate increased levels of communication and guest satisfaction.
Comply with Hotel attendance guidelines.
Assist with training employees to ensure they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner while maintaining workplace safety.
Complete projects and other tasks as assigned by management.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
High School Diploma or equivalent required; Bachelor’s Degree in Human Resources, Business Management or relevant field preferred.
Must be legally authorized to work in the United States.
Two to four years of previous Human Resources experience required, preferably within the New York City hospitality industry.
Strong computer skills including typing, using Microsoft Office products, including Word, Excel, PowerPoint and Outlook. Proficiency with using HRIS/HRMS required; proficiency using SAP and ADP HRIS preferred.
Knowledge and practice of NYHTC Collective Bargaining Agreement strongly preferred.
Ability to multitask, shift gears quickly, work in a fast paced environment and have a high level attention to detail.
Must possess excellent verbal and written communication skills in English.
Bilingual English/Spanish preferred.
Ability to work independently and to partner with others to promote an environment of teamwork.
Knowledge of federal, state and local employment law, occupational safety and labor relations.
Ability to train employees in a one-on-one setting as well as in front of large groups.
Strong analytical skills inclusive of assessing metrics and investigation evaluations.
Mentor, motivate, evaluate, coach and direct employees and managers to meet desired objectives and enhance performance.
Ability to create and maintain a positive and credible working relationship/rapport with staff, and maintain staff and guest confidentiality at all times.
Ability to maintain confidentiality of all proprietary matters and information, including company and employee data.
Ability and willingness to work a varied schedule including early mornings and late evenings, and at times Holidays and weekends as needed.
Plan and organize the work of others, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include evenings, overnights, weekends and holidays. The employee will carry out any other duties that are deemed to be within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required. Depending on the role, degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Ability to type and use computer for prolonged periods of time. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of the changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended according to the business needs. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise.
