Careers

FRONT DESK MANAGER
 
REPORTS TO: Director of Front Office
 
DEPARTMENT: Front Office
 
POSITION SUMMARY: The Front Desk Manager provides efficient and courteous service to each customer and maximize room revenues by assisting in the direction and supervision of the activities of the Front Office operation (Front Desk and Bell staff) in accordance with Standard Operating Procedures.
  
RESPONSIBILITIES (include but are not limited to):

Ensure efficient reservations, guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Review staffing levels on a daily basis to ensure budgeted productivity levels are maintained while ensuring customer service is of the utmost priority.
Interview, train, develop, resolve problems, provide open communication and recommend discipline when appropriate of staff members.
Recognize exceptional performers on an on-going basis.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance with front office, guest service, and PBX standard operating procedures and policies.
Review, maintain, and follow up on all requests and defects to ensure they are tracked in the hotel’s response system; ensuring the guests receive appropriate follow up and defects are rectified in a timely manner.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Ensure that the team consistently complies with all Front Office Quality Standards.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while meeting and exceeding guests’ expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Review team members’ checklists and shift reports to ensure adherence to all policy and procedures, while proactively ensuring that personalized service is being delivered.
Oversee guest billing to ensure accuracy.
Develop a strong relationship with the housekeeping and engineering departments to ensure that rooms are ready for check-in and that rooms are set according to each guest’s preferences.
Regular attendance in conformance with the hotel standards is essential to the successful performance of this position.
Supervise team members and monitor their time and attendance records.
Complete projects and other tasks as assigned.
Assist in the building of an efficient team by taking active interest in employees’ welfare, safety, and development. Encourage the team to maintain positive and productive relationships with colleagues and other departments.
Assist with training employees to ensure they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner while maintaining workplace safety.
Act as Manager on Duty as required.
Attend monthly department meetings and attend weekly staff meeting, daily meetings and other meetings as required.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; college degree preferred.
Previous relevant Hotel Front Office experience required.
Bilingual English/Spanish preferred.
Must be legally authorized to work in the United States.
Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
Knowledge of Opera (PMS) preferred.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Knowledgeable about local area attractions and transportation.
Proven ability to train and motivate a team of professionals.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
See differences in widths and lengths of lines such as those on graphs.
Plan and organize the work of others, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior relevant experience required. High School Diploma or equivalent required. Depending on the role, degree may be required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)

REPORTS TO: Director of Sales and Marketing                     DEPARTMENT: Sales
POSITION SUMMARY: The BT Sales Manager focuses on growing revenue, increasing market share and finding new business focusing on the corporate transient sector. Increase hotel revenue by assisting in the development and implementation of solicitation programs in line with the hotel financial objectives and targets to generate business from the market segments in assigned personal territory. Responsibilities include outside sales, prospecting, and cold calling.
  RESPONSIBILITIES (include but are not limited to):

Take ownership of the revenue potential from all customers and markets assigned.
Daily prospecting for new business as required to maximize revenues.
Daily follow up sales calls and response to inquiries as required.
Frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Maximize conversion and revenues from all inquiries via telephone or in person.
Develop excellent professional relationships with key customers as assigned.
Maintain accurate and thorough data and history within Delphi for customers assigned.
On-going self-driven education of hotel and hotel industry.
Constantly survey and analyze trends and potential of customers and markets assigned.
Constantly survey and analyze threats and opportunities from competition.
Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions.
Effectively communicate with other hotel departments, regional and global sales staff.
Participate in professional organizations to maintain high visibility and drive revenues.
Perform other duties as assigned
Acts as Manager on Duty as required.
  EXPECTATIONS (include but are not limited to):

Exceed individual production goal.
Help team exceed budgeted total revenues.
Help team achieve ADR index goal without losing revPAR index.
Help team achieve budgeted GOP.
Maximize employee satisfaction and retention.
Maximize customer satisfaction.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

Bachelor’s Degree required; preferably in Business or Hotel Management.
Previous relevant sales experience required; sales experience within a hotel preferred.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
Relevant and substantial amount of hotels sales experience, preferably in a full service hotel.
A comprehensive understanding and expertise of the local hotel market.
Basic computer skills including typing, using MS Office products and using Opera Sales Account Management system.
Some basic knowledge of food and beverage/wine.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays and travel as required.
Requirements:
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of five (5) years’ experience preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERTISE:  

Vast experience with Travelclick/Hotelligence platform: Comp set & feeder market analysis, market share evaluation, Agency 360 expertise, agency targeting and account penetration
Proficient experience with Lanyon platform: business case building, RFP management, free marketing opportunities, proximity reports and business development tools
Robust experience with TMC/Consortias
Strong knowledge of business channels, business travel buying process and customer relationships.
Excellent solicitation practices and existing customer data base
Tenacious shifting market share techniques, pursuing and securing new account acquisitions.
Must have strategic planning & presentation skills, ability to identify new business potential.
Versed with GDS, GDS campaigns & marketing opportunities, HOD reviews and production optimization via GDS
Keen knowledge of market competitiveness (rates and concessions) for the corporate travel and the local market.
EDUCATION and EXPERIENCE: Prior experience required. Bachelor’s or equivalent required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

SENIOR GROUP SALES MANAGER

REPORTS TO: Director of Sales and Marketing
 
DEPARTMENT: Sales
 
POSITION SUMMARY: The Senior Group Sales Manager assists the DOSM in managing, supporting and driving achievement of sales revenue goals, while managing their own client relationships and productions from exiting/new key accounts. The Senior Group Sales Manager will also focus on and working with the team in identifying, developing, implementing action strategies and in penetrating existing accounts and uncovering new accounts to increase/shift market shares to maximize and exceed hotel revenue goals in the Group business segment.   
  
RESPONSIBILITIES (include but are not limited to):

Supports DOSM in driving achievement of the annual team and individual Group room revenue goals.
Assists in identifying tactical marketing opportunities for individual territory and provides insight for DOSM.
Meets individual group revenue goal for assigned territory and markets
Take ownership of the revenue potential from all customers and markets assigned.
Organizes, facilitates and travels for sales appointments, client entertainments,  tradeshows, etc. as needed in order to successfully meet individual revenue goals and support individual hotel direct sales strategic plans.
Ensures individual travel and tradeshow expenses are managed within budget
Daily prospecting for new business as required to maximize revenues.
Daily follow up sales calls and response to inquiries as required.
Weekly sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Maximize conversion and revenues from all leads/inquiries via email, telephone, in person and through MHI global team/MHI sister hotels.
Develops and maintains strong relations with property leadership; ie) DOSM, MD, DORM and offers creative solutions to help increase MICE business.
Supports the development and writing of annual strategic plans and tactical actions for Group segment.
Responsible for assisting on all aspects of all leads and closing (sending out collateral, reviewing proposals, following-up, negotiating etc.)
Develop and maintain excellent professional relationships with customers/accounts.
Maintain accurate and thorough data and history within Opera Sales & Catering for customers assigned, and executes all reports as required; weekly, quarterly, etc.
Creates strategy plans for identified industry involving team members; sets action plan; executes accordingly
Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions.
Attends and participates in all MHI training, contests, sales blitz, etc.
Organize and facilitate fam trips to promote and familiarize hotel to potential and current customers.
On-going self-driven education of hotel and hotel industry.
Constantly survey and analyze market trends/data and discuss strategies with DOSM
Constantly survey and analyze threats and opportunities from competition.
Effectively communicate with other hotel departments, regional and global sales staff.
Participate in professional organizations to maintain high visibility and drive revenues.
Maintain a professional appearance and demeanor and represent MHI and Innside by Melia New York NoMad positively at all times.
Perform other duties as assigned
 
 EXPECTATIONS (include but are not limited to):

Exceed individual production goal.
Help team exceed budgeted total revenues.
Help team achieve ADR index goal without losing revPAR index.
Help team achieve budgeted GOP.
Maximize employee satisfaction and retention.
Maximize customer satisfaction. 

QUALIFICATIONS (to do this kind of work, you must possess/be able to):

Bachelor’s Degree required; preferably in Business or Hotel Management.
Minimum 5 years of MICE sales experience in a full service hotel environment covering the NY market; Global Sales Office and East Coast corporate market experience a plusMust be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
Relevant and substantial amount of hotels sales experience, preferably in a full service hotel.
A comprehensive understanding of the local hotel market.
Proficient in computer skills such using Microsoft Office products – Word, Excel, Powerpoint, Outlook. Strong knowledge and use of Cvent, Lanyon, Knowland and other lead source sites.
Some basic knowledge of food and beverage/wine.
Must possess excellent verbal, written, presentation and business acumen skills; common sense, problem-solving abilities, a strong work ethic, and be able to multi-task and prioritize projects.
Ability to interact effectively with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays and travel as required.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE: Prior experience required. Bachelor’s or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

SALES MANAGER

REPORTS TO: Director of Sales and Marketing
 
DEPARTMENT: Sales
 
COMPANY PROFILE: Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more than 350 hotels in 35 countries and 4 continents under its brands: Meliá, Gran Meliá, ME by Meliá, Paradisus by Melia, Innside by Meliá, TRYP by Wyndham, Sol by Melia and Club Meliá.
POSITION SUMMARY: The Sales Manager focuses on growing revenue, increasing market share and finding new business. Increase hotel revenue by assisting in the development and implementation of solicitation programs in line with the hotel financial objectives and targets to generate business from the market segments in assigned personal territory. Responsibilities include outside sales, prospecting, and cold calling.
 
RESPONSIBILITIES (include but are not limited to):

Take ownership of the revenue potential from all customers and markets assigned.
Daily prospecting for new business as required to maximize revenues.
Daily follow up sales calls and response to inquiries as required.
Frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Maximize conversion and revenues from all inquiries via telephone or in person.
Develop excellent professional relationships with key customers as assigned.
Maintain accurate and thorough data and history within Delphi for customers assigned.
On-going self-driven education of hotel and hotel industry.
Constantly survey and analyze trends and potential of customers and markets assigned.
Constantly survey and analyze threats and opportunities from competition.
Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions.
Effectively communicate with other hotel departments, regional and global sales staff.
Participate in professional organizations to maintain high visibility and drive revenues.
Perform other duties as assigned
Acts as Manager on Duty as required.
 
EXPECTATIONS (include but are not limited to):

Exceed individual production goal.
Help team exceed budgeted total revenues.
Help team achieve ADR index goal without losing revPAR index.
Help team achieve budgeted GOP.
Maximize employee satisfaction and retention.
Maximize customer satisfaction.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

Bachelor’s Degree required; preferably in Business or Hotel Management.
Previous relevant sales experience required; sales experience within a hotel preferred.
Bilingual English/Spanish required.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
Relevant and substantial amount of hotels sales experience, preferably in a full service hotel.
A comprehensive understanding of the local hotel market.
Basic computer skills including typing, using MS Office products and using Delphi.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays and travel as required.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior experience required. Bachelor’s or equivalent required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)
Melia Hotels International is an Equal Opportunity Employer.
In a company as large as your world,
all that’s missing is YOU!

GUEST SERVICES AGENT
 
REPORTS TO: Director of Front Office

DEPARTMENT: Front Office 
 
COMPANY PROFILE: Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more than 350 hotels in 35 countries and 4 continents under its brands: Meliá, Gran Meliá, ME by Meliá, Paradisus by Melia, Innside by Meliá, TRYP by Wyndham, Sol by Melia and Club Meliá.

POSITION SUMMARY: The Guest Services Agent is focused on providing efficient service and creating personalized experiences by making emotional connections with all of our guests.  The individual must be able to handle various guest requests, inquiries, and issues in accordance with the hotel’s policies and procedures.  All guests will be greeted by the Guest Services Agent with a warm smile and positive attitude, always being proactive with service delivery.
 
RESPONSIBILITIES (include but are not limited to):

Greet guests with a friendly smile and assist, with all requests, inquiries, and issues in a timely manner.
Attend the daily pre-shift meeting to understand the daily happenings at the hotel (Occupancy, Arrivals/Departures, VIPs, Groups, etc.).
Responsible for completing daily shift reports in order to proactively deliver personalized service and to ensure the accuracy of guest billing.
Assign rooms based upon guest’s reason for stay, preferences, and all other contributing factors to ensure guest satisfaction and limit the amount of room changes necessary.
Efficiently register new arriving guests while introducing them to the hotel’s services and amenities, following up with a welcome call to their room to ensure complete satisfaction.
Assist guest with all concierge services, making dinner reservations, book transportation, purchase theatre tickets, etc. confirming all details with the guests both verbally and with a written itinerary.
Actively learn personal preferences and proactively gather clues to deliver memorable experiences, tracking all pertinent information in the guest’s profile.
Proactively assist guests as needed and handle guest requests in a timely manner, following up with the guests to ensure guest’s satisfaction and to inquire if additional assistance is necessary.
Maintain professional telephone etiquette based on hotel standards.
Personally escort guests to locations within the hotel when directions are required.  Offer to write directions for guests and/or show on map if guests require directions outside of the hotel, ensuring guest has hotel telephone number and/or email address in case additional directions or assistance is required while the guest is away from the hotel.
Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and wording established for each department.
Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
Operate all departmental equipment efficiently, detect possible faults and report them immediately to your supervisor.
For guests that request it, provide wake-up call services in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
Ensure that the privacy of the guests is maintained and all guest information is kept confidential.
Follow all key handling procedures to maintain the safety and security of all guests and employees.
Perform check-out processes satisfactorily, meeting the appropriate standards of service. Process payment for individual bills.
Follow all cash handling procedures and turn in shift paperwork at the end of every shift.
Perform other tasks as assigned by management.
Process end of day paperwork, auditing all cashier transactions, to ensure all accounting procedures are being followed.
Facilitate the night audit process, change the date and process all credit card transactions.
Run newspaper report and have newspapers delivered to all appropriate guest rooms.
Review all wake-up call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; college degree preferred.
Previous Hotel Front Office experience preferred.
Must be legally authorized to work in the United States.
Must be computer-literate including written communication.
Bilingual English/Korean, English/Spanish, etc. preferred.
Knowledge of Opera (PMS) and HotSOS preferred.
Ability to communicate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Knowledgeable about local area attractions and transportation.
Ability to use mathematical skills to interpret billing computations.
Ability to plan and organize, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)


Melia Hotels International is an Equal Opportunity Employer.
In a company as large as your world,
all that’s missing is YOU!

 

 
  
SALES & CATERING COORDINATOR
 
 
REPORTS TO: Director of Sales and Marketing
 
DEPARTMENT: Sales and Marketing
 
POSITION SUMMARY: Sales and Catering Coordinator fully supports the Sales and Marketing team by performing tasks that include but are not limited to servicing all groups and catering programs for the hotel, administrative tasks, customer service, and receiving, qualifying and handing over sales leads to the respective Accounts Manager, Catering Team and Sales and Marketing Director. The Sales and Catering Coordinator assists the sales team in booking meetings only events, managing accounts, conducting site inspections, soliciting and generating new and repeat business. The Sales and Catering Coordinator works with the Operations team to ensure a high level of outstanding guest service and financial profitability.
 
 
RESPONSIBILITIES (include but are not limited to):

Service all groups and meetings for the hotel, which includes becoming the main contact for a client once the group is turned definite and booking meeting rooms only events.
Works with the restaurant team in coordinating all groups and meetings events for the hotel.
Create and distribute group resumes and BEQs; schedule and lead resume and BEQ meetings to review groups and catering events details with the Operations and restaurant team.
Responsible for obtaining rooming lists and event details for BEO creation, assisting with VIP’s and assisting the group before arrival, while the group is at the hotel and assisting with any billing questions upon departure.
Handle sales leads send proposals to the appropriate person on the sales team.
Responsible for responding to and booking all meeting rooms only functions.
Perform rate loading for assigned clients and support sales managers with rate loading for their areas of responsibility.
Fully understand the hotel amenities, packages and promotions.
Take ownership of administrative duties, including, but not limited to ordering supplies, giveaways, processing expense reports, assist sales managers with organizing sales collaterals for business trips/tradeshows, managing follow up communication with guests & customers, and organizing messenger services.
Prepare site inspections, reserve guest rooms, schedule client entertainment/meals, monitor and order VIP gifts and amenities.
Produce accurate and timely reports and presentations that meet the needs of the Sales and Marketing Director and senior management to include the reporting of appointments, calls made, business leads and weekly reports
Support the Sales team in maintaining existing client relationships, as well as acquiring and growing new relationships.
Support the Sales Managers and Director of Sales and Marketing in achieving the hotel’s revenue goals.
Assess the market potential and develop new business opportunities and leads while at the same time increasing revenues from existing guests.
Perform other duties as assigned.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma required; College degree preferred.
Minimum 1 year of Sales department experience in a hotel REQUIRED.
2 years of previous sales experience within the hospitality industry required.
Must be legally authorized to work in the United States.
Bilingual English/Spanish preferred.
Proven accuracy and attention to detail.
Ability to work independently and as part of a team.
Ability to read and interpret business records and statistical reports.
Must be able demonstrate proven sales and customer service skills.
Proficient computer skills including typing, using MS Office products and using Opera.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy. Ability to maintain professional and positive demeanor.
Must be flexible to work mornings, evenings, weekends, and/or holidays if necessary.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)

Want to work for an industry leader that values your professional talents and qualities?
We have the opportunity for you!



HUMAN RESOURCES MANAGER


Company Profile:
Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more than 350 hotels in 35 countries and 4 continents under its brands: Meliá, Gran Meliá, ME by Meliá, Paradisus by Melia, Innside by Meliá, TRYP by Wyndham, Sol by Melia and Club Meliá.

Position Profile:
This position will be the point person for all HR functions for Innside New York. Ensuring the efficient administration and management of processes including: recruiting, training, wage/benefit administration, compliance with statuary requirements and the execution of the employee relations activities. Utilizes a Human Resources Plan aligned with property and brand strategies to deliver HR services that enable business success.

Essential Functions: (not inclusive of all of the responsibilities)

Manage and supervise the day-to-day HR Department operation. 
Communicate all applicable HR processes to managers and hotel staff relating to, but not limited to labor,  contract compliance, disciplinary procedures, recruitment, orientation, staff relations, benefits, performance reviews, employment verifications and other HR related processes.
Ensure compliance with all legal statues and help minimize company liability. 
Counsels and/or disciplines associates as needed, through clear, calm and direct oral and written communications, in accordance with the guidelines established by the hotels.
Oversee the payroll related functions: data entry, separations, reporting.
Actively supervises all workers compensation procedures and advises the leaders on compliant procedures.  
Prepare reports as required by corporate.
Implement processes and projects related to Human Resources in coordination with Regional HR.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.  Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
Coordinate, support and administer all other corporative initiatives such as annual merit process, short term incentive process, benefit enrollment and communications, wage and hour surveys, etc.
Lead talent acquisition and retention functions: succession/ workforce planning, performance management and development for employees.
Control expenses within the HR department.  Participate in the preparation of the annual operating budget and financial plans which support the overall objectives of the hotel.
Utilizes a Human Resources Plan aligned with property and brand strategies to deliver HR services that enable business success.
Driver of Melia Hotels Internationals' company culture.

Knowledge, Skills, and Abilities:

Excellent organization skills.
Ability to work well under pressure.
Ability to type to prepare correspondence and meet deadlines.
Appropriate professional appearance and demeanor.
Ability to deliver training presentations in a concise, well-organized manner.
Proficient in Microsoft Word, Excel and PowerPoint.
Advance level of English required for both written and verbal communication, additional Spanish language preferred. 
Knowledge with Federal and State employee benefit laws involving employee benefits (such as COBRA, HIPAA, FMLA, DCFLA, etc)Strong leadership and interpersonal skills with the ability to lead and influence effectively at all levels of the organization.
Must be a self-directed individual with initiative, analytical and problem solving skill.
Ability to act quickly and efficiently with high degree of professionalism and confidentiality.
High customer service orientation.
Ability to partner with all levels of managers, providing a consultative approach and employee relations.
Track record of managing budgets, staff costs and forecast.
Full cycle recruiting experience required.
Demonstrated knowledge of state, federal and local employment laws and regulations is required.

Education:

College level degree in Human Resources or Business Administration.
HR certification strongly preferred.

Experience:

Minimum 3 years managerial Human Resources experience within a high volume hospitality environment.
Experience must include a service based industry, preferably hospitality.
 
 
Melia Hotels International is an Equal Opportunity Employer.
In a company as large as your world,
all that’s missing is YOU!