Careers

SENIOR GROUP SALES MANAGER

REPORTS TO: Director of Sales and Marketing
 
DEPARTMENT: Sales
 
POSITION SUMMARY: The Senior Group Sales Manager assists the DOSM in managing, supporting and driving achievement of sales revenue goals, while managing their own client relationships and productions from exiting/new key accounts. The Senior Group Sales Manager will also focus on and working with the team in identifying, developing, implementing action strategies and in penetrating existing accounts and uncovering new accounts to increase/shift market shares to maximize and exceed hotel revenue goals in the Group business segment.   
  
RESPONSIBILITIES (include but are not limited to):

Supports DOSM in driving achievement of the annual team and individual Group room revenue goals.
Assists in identifying tactical marketing opportunities for individual territory and provides insight for DOSM.
Meets individual group revenue goal for assigned territory and markets
Take ownership of the revenue potential from all customers and markets assigned.
Organizes, facilitates and travels for sales appointments, client entertainments,  tradeshows, etc. as needed in order to successfully meet individual revenue goals and support individual hotel direct sales strategic plans.
Ensures individual travel and tradeshow expenses are managed within budget
Daily prospecting for new business as required to maximize revenues.
Daily follow up sales calls and response to inquiries as required.
Weekly sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Maximize conversion and revenues from all leads/inquiries via email, telephone, in person and through MHI global team/MHI sister hotels.
Develops and maintains strong relations with property leadership; ie) DOSM, MD, DORM and offers creative solutions to help increase MICE business.
Supports the development and writing of annual strategic plans and tactical actions for Group segment.
Responsible for assisting on all aspects of all leads and closing (sending out collateral, reviewing proposals, following-up, negotiating etc.)
Develop and maintain excellent professional relationships with customers/accounts.
Maintain accurate and thorough data and history within Opera Sales & Catering for customers assigned, and executes all reports as required; weekly, quarterly, etc.
Creates strategy plans for identified industry involving team members; sets action plan; executes accordingly
Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions.
Attends and participates in all MHI training, contests, sales blitz, etc.
Organize and facilitate fam trips to promote and familiarize hotel to potential and current customers.
On-going self-driven education of hotel and hotel industry.
Constantly survey and analyze market trends/data and discuss strategies with DOSM
Constantly survey and analyze threats and opportunities from competition.
Effectively communicate with other hotel departments, regional and global sales staff.
Participate in professional organizations to maintain high visibility and drive revenues.
Maintain a professional appearance and demeanor and represent MHI and Innside by Melia New York NoMad positively at all times.
Perform other duties as assigned
 
 EXPECTATIONS (include but are not limited to):

Exceed individual production goal.
Help team exceed budgeted total revenues.
Help team achieve ADR index goal without losing revPAR index.
Help team achieve budgeted GOP.
Maximize employee satisfaction and retention.
Maximize customer satisfaction. 

QUALIFICATIONS (to do this kind of work, you must possess/be able to):

Bachelor’s Degree required; preferably in Business or Hotel Management.
Minimum 5 years of MICE sales experience in a full service hotel environment covering the NY market; Global Sales Office and East Coast corporate market experience a plusMust be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
Relevant and substantial amount of hotels sales experience, preferably in a full service hotel.
A comprehensive understanding of the local hotel market.
Proficient in computer skills such using Microsoft Office products – Word, Excel, Powerpoint, Outlook. Strong knowledge and use of Cvent, Lanyon, Knowland and other lead source sites.
Some basic knowledge of food and beverage/wine.
Must possess excellent verbal, written, presentation and business acumen skills; common sense, problem-solving abilities, a strong work ethic, and be able to multi-task and prioritize projects.
Ability to interact effectively with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays and travel as required.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE: Prior experience required. Bachelor’s or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

HUMAN RESOURCES MANAGER

REPORTS TO: Director of Human Resources


DEPARTMENT: A&G – Human Resources

POSITION SUMMARY:  Under the general guidance of the Director of Human Resources, assist in ensuring a variety of HR related functions, including compliance, HR audits, labor relations, employee engagement, HRIS and file administration, policy and procedure accountability, performance management, training, benefits enrollment, on boarding/off boarding, recruitment, talent management, etc.

RESPONSIBILITIES (include but are not limited to):

Support day-to-day processes in Human Resources and assist the Director of Human Resources in implementing hotel strategy in accordance with property needs, including but not limited to, policy and procedure administration, mentoring managers and employees, employee engagement, training, performance management, on-boarding, benefits and recruitment, talent management and retention
Handle and respond to employee grievances.
Conduct thorough employee investigations as required.
Coordinate and promote reward and recognition programs and employee activities, including employee events and community service initiatives.
Participate and assist in employee needs assessment and training strategies and provide training accordingly.
Manage pre-employment, on-boarding and off-boarding processes.
Administer unemployment inquiries and maintenance of tracking, insurance benefits, calculate billing totals, explain benefits and 401(k) program, assist with completion of enrollment forms, and respond to benefit inquiries.
Generate HR data reports and assess as needed.
Enter employee data and payroll information into HRIS system (inclusive of new hires, data changes, terminations, etc…)
Champion recruitment process, conduct pre-screening and skill set interviews to obtain the best talent.
Audit hours worked in payroll reports for eligibility of benefits.
Monitor and maintain Leave of Absence tracking.
Monitor Worker’s Compensation claims and procedural reporting.
Support and coordinate property safety initiatives to enhance awareness and compliance.
Coordinate activities with various departments throughout the Hotel in order to facilitate increased levels of communication and guest satisfaction.
Comply with Hotel attendance guidelines.
Assist with training employees to ensure they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner while maintaining workplace safety.

Participate in Manager on Duty as required.

Complete projects and other tasks as assigned by management.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; Bachelor’s Degree in Human Resources, Business Management or relevant field preferred.
Must be legally authorized to work in the United States.
Two to four years of previous Human Resources experience required, preferably within the New York City hospitality industry.
Strong computer skills including typing, using Microsoft Office products, including Word, Excel, PowerPoint and Outlook. Proficiency with using HRIS/HRMS required; proficiency using SAP and ADP HRIS preferred.
Knowledge and practice of NYHTC Collective Bargaining Agreement strongly preferred.
Ability to multitask, shift gears quickly, work in a fast paced environment and have a high level attention to detail.
Must possess excellent verbal and written communication skills in English.
Bilingual English/Spanish preferred.
Ability to work independently and to partner with others to promote an environment of teamwork.
Knowledge of federal, state and local employment law, occupational safety and labor relations.
Ability to train employees in a one-on-one setting as well as in front of large groups.
Strong analytical skills inclusive of assessing metrics and investigation evaluations.
Mentor, motivate, evaluate, coach and direct employees and managers to meet desired objectives and enhance performance.
Ability to create and maintain a positive and credible working relationship/rapport with staff, and maintain staff and guest confidentiality at all times.
Ability to maintain confidentiality of all proprietary matters and information, including company and employee data.
Ability and willingness to work a varied schedule including early mornings and late evenings, and at times Holidays and weekends as needed.
Plan and organize the work of others, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include evenings, overnights, weekends and holidays. The employee will carry out any other duties that are deemed to be within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
 
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required. Depending on the role, degree may be required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Ability to type and use computer for prolonged periods of time. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of the changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended according to the business needs. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise.

GUEST SERVICES AGENT
 
REPORTS TO: Director of Front Office

DEPARTMENT: Front Office 
 
COMPANY PROFILE: Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more than 350 hotels in 35 countries and 4 continents under its brands: Meliá, Gran Meliá, ME by Meliá, Paradisus by Melia, Innside by Meliá, TRYP by Wyndham, Sol by Melia and Club Meliá.

POSITION SUMMARY: The Guest Services Agent is focused on providing efficient service and creating personalized experiences by making emotional connections with all of our guests.  The individual must be able to handle various guest requests, inquiries, and issues in accordance with the hotel’s policies and procedures.  All guests will be greeted by the Guest Services Agent with a warm smile and positive attitude, always being proactive with service delivery.
 
RESPONSIBILITIES (include but are not limited to):

Greet guests with a friendly smile and assist, with all requests, inquiries, and issues in a timely manner.
Attend the daily pre-shift meeting to understand the daily happenings at the hotel (Occupancy, Arrivals/Departures, VIPs, Groups, etc.).
Responsible for completing daily shift reports in order to proactively deliver personalized service and to ensure the accuracy of guest billing.
Assign rooms based upon guest’s reason for stay, preferences, and all other contributing factors to ensure guest satisfaction and limit the amount of room changes necessary.
Efficiently register new arriving guests while introducing them to the hotel’s services and amenities, following up with a welcome call to their room to ensure complete satisfaction.
Assist guest with all concierge services, making dinner reservations, book transportation, purchase theatre tickets, etc. confirming all details with the guests both verbally and with a written itinerary.
Actively learn personal preferences and proactively gather clues to deliver memorable experiences, tracking all pertinent information in the guest’s profile.
Proactively assist guests as needed and handle guest requests in a timely manner, following up with the guests to ensure guest’s satisfaction and to inquire if additional assistance is necessary.
Maintain professional telephone etiquette based on hotel standards.
Personally escort guests to locations within the hotel when directions are required.  Offer to write directions for guests and/or show on map if guests require directions outside of the hotel, ensuring guest has hotel telephone number and/or email address in case additional directions or assistance is required while the guest is away from the hotel.
Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and wording established for each department.
Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
Operate all departmental equipment efficiently, detect possible faults and report them immediately to your supervisor.
For guests that request it, provide wake-up call services in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
Ensure that the privacy of the guests is maintained and all guest information is kept confidential.
Follow all key handling procedures to maintain the safety and security of all guests and employees.
Perform check-out processes satisfactorily, meeting the appropriate standards of service. Process payment for individual bills.
Follow all cash handling procedures and turn in shift paperwork at the end of every shift.
Perform other tasks as assigned by management.
Process end of day paperwork, auditing all cashier transactions, to ensure all accounting procedures are being followed.
Facilitate the night audit process, change the date and process all credit card transactions.
Run newspaper report and have newspapers delivered to all appropriate guest rooms.
Review all wake-up call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; college degree preferred.
Previous Hotel Front Office experience preferred.
Must be legally authorized to work in the United States.
Must be computer-literate including written communication.
Bilingual English/Korean, English/Spanish, etc. preferred.
Knowledge of Opera (PMS) and HotSOS preferred.
Ability to communicate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Knowledgeable about local area attractions and transportation.
Ability to use mathematical skills to interpret billing computations.
Ability to plan and organize, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)


Melia Hotels International is an Equal Opportunity Employer.
In a company as large as your world,
all that’s missing is YOU!

INNSIDE New York NoMad
New York, NY
In a company as large as your world, all that’s missing is YOU.
If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest.  We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!
Meliá Hotels International is the largest resort hotel company in the world. With 372 hotels worldwide, and growing, the company has been firmly committed to international development.     
Values

Service vocation Because our guest is our reason for being
Excellence Because we do things right: with professionalism, efficiency and agility
Innovation Because we anticipate and evolve to be better every day
Proximity Because we love to share, listen... feel
Consistency Because we do what we say
Benefits & Perks

Competitive Compensation: Pay rates that meet or exceed area standards.
Competitive Benefits Plans: Health, dental, vision, and supplemental insurance.
Work/Life Balance: Holiday, vacation, and sick pay.
Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
Essential Duties:

This position will become liason between Impact Hospitality V3ntures (shared centralized service for finance department based in Orlando, FL) and Innside NOMAD to ensure all the financial circle is completed and accurate.
Following list is not completed and it is subject to change:
Task
Description
Cash Reconciliation
Cashier Cash Reconciliation: Verify and reconcile all cashier transactions with deposits
Cash Discrepancies
Cash Discrepancies Report & follow up on Discrepancies: Daily basis report and handling discrepancies
Cash Handling
Enforcing cash and credit card handling procedures in Reservations and Front Desk
Banks
Handling, Control and Management of Employees Cash Banks
Banks
Cash banks audits on a weekly basis
Deposits
Pick up deposits & prepare deposit bags for armored services
Payments
Receive payments and coordinate its application with Shared Services
Check log
Payments received check log and assist with tracking deposit
Cash Reconciliation
Reconcile Cash Account
General Cashier
Hotel General Cashier and funds control and management
Petty Cash
General Cashier Petty cash issuance and control
Invoices
Payables Invoices hotel approval process and submissions to Shared Services
Purchasing
Purchasing assistance to Manager(s)
Invoices
Assist in Invoice payment proposal and process
Vendor
Constant Vendor communication and relationship
Inventories
Inventory as per Operations request
Equipment
Equipment control and management (leases, cell phones)
FB charges
Reconcile montly house use F&B charges
Checks
Print Urgent/ Unexpected checks when needed & checks supply control
Financial Reporting
Assist Hotel in any Financial Reporting Urgent Request from SAP - BW
Chargeback
Chargebacks handling answering, provide back ups to Spain and C/C institutions
AR
Collect AR Folios in a daily basis and Submit to AR Spain
Birchstreet
Birchstreet administrator and control- check book accouting,
Birchstreet
Assist with Birchstreet catalog and order items
Minimum Requirements:

Ability to satisfactorily communicate in English (verbal and written) with guests, clients, vendors, suppliers, management and co-workers to their understanding.
Ability to compute intermediate mathematical calculations.
Intermediate or advanced knowledge of MS-Excel and Word.
Experience in same and/or similar position in a hotel/resort.
Ability to work proficiently with checklists.
Ability to focus on details.