Careers

DIRECTOR OF ENGINEERING

REPORTS TO: General Manager 

DEPARTMENT: Engineering

POSITION SUMMARY: The Director of Engineering provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building and grounds with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues. Supervises engineering employees and the day-to-day operations.  

RESPONSIBILITIES (include but are not limited to):

Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
Implement company programs and supervise the daily operations of the department to comply with company policies and procedures.
Successfully develop, coordinate and monitor a rooms maintenance program.
Assist in recruiting, interviewing, hiring and training all engineering and security staff as necessary to support existing operations and growth objectives.
Facilitate standards for the operation and maintenance of hotel buildings and systems.
Oversee construction/renovation documentation.
Plan and execute all capital projects to ensure work is completed on time and within budget.
Maintain a professional working relationship with all departments.
Facilitate Life Safety, Fire Safety and Risk Mitigation procedures within the hotel for employees and hotel guests.
Provides leadership to the safety committee.
Facilitate energy management, conservation and efficiency within the hotel.
Administers service contracts to support property needs.
Ensures fire crew has complete understanding of all procedures, equipment and alarms.
Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
Manages and controls heat, light and power.
Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.
Develops and manages Engineering budget.
Ensures integration of departmental goals in game plans.
Oversees execution of long term preventative maintenance and 10 year asset protection plans.
Reviews financial reports and statements to determine how Engineering is performing against budget.
Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Ensures compliance with state, local and federal regulations.
Maintains property life safety systems (e.g., fire-fighting equipment, sprinkler systems, and alarm systems).
Ensures building and equipment licenses, permits and certifications are current.
Ensures property policies are administered fairly and consistently.
Manages areas of operation to budget by reviewing operating statements, budget worksheets.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Participates in the development of department's capital expenditure goals; manages projects as needed.
Participates in the budgeting process for areas of responsibility.
Prepares weekly and period end P&L critiques.
Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.
Ensures employees are treated fairly and equitably.
Ensures disciplinary procedures and documentation are completed according to Standard   Operating Procedures (SOPs).
Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
Celebrates successes by publicly recognizing the contributions of team members.
Resolves guest problems and complaints.
Brings issues to the attention of Human Resources as necessary.
Ensures that regular on-going communication takes place throughout the engineering & security operation to communicate daily operations activities, set expectations and create awareness of business objectives.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; college or technical education preferred.
Must be legally authorized to work in the United States.
Minimum of 2-3 full years of prior full-time supervisory experience in a related position within hotels required.
Demonstrate leadership and management skills in a customer service oriented business.
Experience in leading facilities, construction & renovation projects.
Proficient in the use of computers, including; Word processing software, Excel spreadsheets, email systems, property management systems and project management.
Knowledge of environmental regulations and building and maintenance automation.
Skilled at negotiating service, labor, construction and material contracts.
Communicates timely, clearly and effectively at all levels of the organization.
Ability to effectively and collaboratively plan solutions to operations and recognize and solve problems in a systematic, inclusive and complete fashion.
Ability to effectively impart knowledge to both management and line levels of the organization.
Set up training programs and standards at the property level that can be effectively managed and maintained by property management.
Ability to supervise and manage the work of others.
Ability to provide information and associated services to hotel management and guests.
Willingness and ability to work a flexible schedule, including weekends, holidays, nights, and long hours when required. 

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EDUCATION and EXPERIENCE: High School Diploma or equivalent required. College or technical education preferred. Prior relevant experience required. 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must frequently lift and/or move items up to 75 pounds and to move objects up to 75 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)

  
Premium Leisure Sales Manager

REPORTS TO:      Corporate Director of Premium Sales NORAM                             
DEPARTMENT:     Corporate Sales
JOB LOCATION:   Remote
JOB PURPOSE: To generate business for the organization by educating, promoting and providing incentives to the travel agency community, entertainment community and PR agencies in the assigned territory. Bring new accounts to MHI portfolio mostly in the Entertainment segment and participate in any relevant event from our KEY PREMIUM and TTOO partner within their territory.
 
JOB RESPONSIBILITIES (include but are not limited to)
Core Responsibilities:

Educate and promote the Melia Hotels Internationals products to the Travel Partners, Entertainment key decision-makers to increase sales and brand recognition.
Support and actively participate with travel industry partners such as:  Agencies that belong to a PREMIUM Consortia, Tour Operator, Airlines, Tourism Boards, Entertainment houses/agencies, Luxury Travel Agencies in the territory.
Organize promotional activities to position Melia Hotels International's different brands and its value proposition.
Focus on Key Account Management approach.
Ensure the executions of the sales actions signed in the marketing agreements with Tour Operators.
Develop new accounts and business opportunities.
Research market trends and competitive studies.
Comply in a timely manner with all reports requited by the corporate office.
Construct the department annually strategy Sales Action plan by region and accounts
Maintain a professional, supportive and cordial communication with hotel/office colleagues of Melia Hotels International
 
 
 
JOB QUALIFICATIONS (to do this kind of work, candidate must possess/be able to)

Strong phone presence and experience managing calls.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
A comprehensive understanding of the assigned area/market.
Computer skills including typing, using MS Office products and using Property Management System.
Proficient experience RFP management, local group opportunities, and business development tools.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Ability to multi-task, prioritize, and manage time effectively.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of three (3) years’ experience preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

 
INNSIDER
(Guest Services Agent)
 
 REPORTS TO: Director of Rooms
 
DEPARTMENT: Front Office
 
POSITION SUMMARY: The INNSIDER is focused on providing efficient service and creating personalized experiences by making emotional connections with all of our guests.  The individual must be able to handle various guest requests, inquiries, and issues in accordance with the hotel’s policies and procedures.  All guests will be greeted by the INNSIDER with a warm smile and positive attitude, always being proactive with service delivery.
 
 RESPONSIBILITIES (include but are not limited to):

Greet guests with a friendly smile and assist, with all requests, inquiries, and issues in a timely manner.
Attend the daily pre-shift meeting to understand the daily happenings at the hotel (Occupancy, Arrivals/Departures, VIPs, Groups, etc.).
Responsible for completing daily shift reports in order to proactively deliver personalized service and to ensure the accuracy of guest billing.
Assign rooms based upon guest’s reason for stay, preferences, and all other contributing factors to ensure guest satisfaction and limit the amount of room changes necessary.
Efficiently register new arriving guests while introducing them to the hotel’s services and amenities, following up with a welcome call to their room to ensure complete satisfaction.
Assist guest with all concierge services, making dinner reservations, book transportation, purchase theatre tickets, etc. confirming all details with the guests both verbally and with a written itinerary.
Actively learn personal preferences and proactively gather clues to deliver memorable experiences, tracking all pertinent information in the guest’s profile.
Proactively assist guests as needed and handle guest requests in a timely manner, following up with the guests to ensure guest’s satisfaction and to inquire if additional assistance is necessary.
Maintain professional telephone etiquette based on hotel standards.
Personally escort guests to locations within the hotel when directions are required.  Offer to write directions for guests and/or show on map if guests require directions outside of the hotel, ensuring guest has hotel telephone number and/or email address in case additional directions or assistance is required while the guest is away from the hotel.
Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and wording established for each department.
Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
Operate all departmental equipment efficiently, detect possible faults and report them immediately to your supervisor.
For guests that request it, provide wake-up call services in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
Ensure that the privacy of the guests is maintained and all guest information is kept confidential.
Follow all key handling procedures to maintain the safety and security of all guests and employees.
Perform check-out processes satisfactorily, meeting the appropriate standards of service. Process payment for individual bills.
Follow all cash handling procedures and turn in shift paperwork at the end of every shift.
Perform other tasks as assigned by management.
Process end of day paperwork, auditing all cashier transactions, to ensure all accounting procedures are being followed.
Facilitate the night audit process, change the date and process all credit card transactions.
Run newspaper report and have newspapers delivered to all appropriate guest rooms.
Review all wake-up call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
 
QUALIFICATIONS (to do this kind of work, you must possess/be able to):

High School Diploma or equivalent required; college degree preferred.
Previous Hotel Front Office experience preferred.
Must be legally authorized to work in the United States.
Must be computer-literate including written communication.
Bilingual English/French, English/Spanish, etc. preferred.
Knowledge of Opera (PMS) and HMobile preferred.
Ability to communicate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Knowledgeable about local area attractions and transportation.
Ability to use mathematical skills to interpret billing computations.
Ability to plan and organize, change activity frequently, and cope with interruptions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
 
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required.
 
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
 
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
 
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
 
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)