DIRECTOR OF REVENUE MANAGEMENT
REPORTS TO: General Manager
DEPARTMENT: Revenue Management
POSITION SUMMARY: Maximize rooms revenue and yield penetration through proper management of rooms inventories and through analytical and technical knowledge of hotel reservation system.
RESPONSIBILITIES (include but are not limited to):
- Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends.
- Create and develop pricing strategies in conjunction with the individuality of the hotel.
- Provide weekly forecasts of expected results, variances and budget comparisons.
- Manage and oversee strategy for all third party distribution.
- Responsible for assessing, analyzing and pricing group business strategies.
- Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
- Ensure all related systems are configured correctly, validated and working to full capacity.
- Ensure web site booking process is maintained up-to-date and functional.
- Work in liaison as a team with the hotel’s sales, finance, and front office departments.
- Responsible for best practice standards to include competitor analysis, market modeling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel pricing control, and new pricing concepts.
- Reduce the cost of distribution by finding new less expensive means of delivering business.
- Prepare outline, support, and participate in the annual revenue budget process.
- Acts as Manager on Duty when required.
- Supervise Revenue Analyst.
- Assist in the building of an efficient team by taking active interest in employees’ welfare, safety, and development. Encourage the team to maintain positive and productive relationships with colleagues and other departments.
- Complete projects and other tasks as assigned/as they become necessary.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
- College degree in hospitality, business management or relevant field required.
- Previous relevant NYC Revenue Management experience in the hospitality industry required.
- Previous director level experience at a full service Lifestyle or Boutique hotel preferred.
- Bilingual English/Spanish preferred.
- Must be legally authorized to work in the United States.
- Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
- Ability to inspire, lead and manage a team by example.
- Ability to act as the owner of the hotel and communicate a clear sense of strategy and purpose.
- Strong computer skills including Word, Excel, PowerPoint, and Outlook. Experience with Opera preferred.
- Well organized, detail oriented with excellent follow-up skills.
- Ability to effectively plan and organize the work of others, change activity frequently, and cope with interruptions.
- Must be flexible and able to work all shifts, including mornings, evenings, overnight, weekends and/or holidays.
- Must be able to travel for business reasons both nationally and internationally.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE: Prior experience required. College degree required. Depending on the role, degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking and standing; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)
