HUMAN RESOURCES MANAGER
REPORTS TO: Director of Human Resources
DEPARTMENT: A&G – Human Resources
POSITION SUMMARY: Under the general guidance of the Director of Human Resources, assist in ensuring a variety of HR related functions, including compliance, HR audits, labor relations, employee engagement, HRIS and file administration, policy and procedure accountability, performance management, training, benefits enrollment, on boarding/off boarding, recruitment, talent management, etc.
RESPONSIBILITIES (include but are not limited to):
- Support day-to-day processes in Human Resources and assist the Director of Human Resources in implementing hotel strategy in accordance with property needs, including but not limited to, policy and procedure administration, mentoring managers and employees, employee engagement, training, performance management, on-boarding, benefits and recruitment, talent management and retention
- Handle and respond to employee grievances.
- Conduct thorough employee investigations as required.
- Coordinate and promote reward and recognition programs and employee activities, including employee events and community service initiatives.
- Participate and assist in employee needs assessment and training strategies and provide training accordingly.
- Manage pre-employment, on-boarding and off-boarding processes.
- Administer unemployment inquiries and maintenance of tracking, insurance benefits, calculate billing totals, explain benefits and 401(k) program, assist with completion of enrollment forms, and respond to benefit inquiries.
- Generate HR data reports and assess as needed.
- Enter employee data and payroll information into HRIS system (inclusive of new hires, data changes, terminations, etc…)
- Champion recruitment process, conduct pre-screening and skill set interviews to obtain the best talent.
- Audit hours worked in payroll reports for eligibility of benefits.
- Monitor and maintain Leave of Absence tracking.
- Monitor Worker’s Compensation claims and procedural reporting.
- Support and coordinate property safety initiatives to enhance awareness and compliance.
- Coordinate activities with various departments throughout the Hotel in order to facilitate increased levels of communication and guest satisfaction.
- Comply with Hotel attendance guidelines.
- Assist with training employees to ensure they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner while maintaining workplace safety.
- Participate in Manager on Duty as required.
- Complete projects and other tasks as assigned by management.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
- High School Diploma or equivalent required; Bachelor’s Degree in Human Resources, Business Management or relevant field preferred.
- Must be legally authorized to work in the United States.
- Two to four years of previous Human Resources experience required, preferably within the New York City hospitality industry.
- Strong computer skills including typing, using Microsoft Office products, including Word, Excel, PowerPoint and Outlook. Proficiency with using HRIS/HRMS required; proficiency using SAP and ADP HRIS preferred.
- Knowledge and practice of NYHTC Collective Bargaining Agreement strongly preferred.
- Ability to multitask, shift gears quickly, work in a fast paced environment and have a high level attention to detail.
- Must possess excellent verbal and written communication skills in English.
- Bilingual English/Spanish preferred.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Knowledge of federal, state and local employment law, occupational safety and labor relations.
- Ability to train employees in a one-on-one setting as well as in front of large groups.
- Strong analytical skills inclusive of assessing metrics and investigation evaluations.
- Mentor, motivate, evaluate, coach and direct employees and managers to meet desired objectives and enhance performance.
- Ability to create and maintain a positive and credible working relationship/rapport with staff, and maintain staff and guest confidentiality at all times.
- Ability to maintain confidentiality of all proprietary matters and information, including company and employee data.
- Ability and willingness to work a varied schedule including early mornings and late evenings, and at times Holidays and weekends as needed.
- Plan and organize the work of others, change activity frequently, and cope with interruptions.
- Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include evenings, overnights, weekends and holidays. The employee will carry out any other duties that are deemed to be within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
EDUCATION and EXPERIENCE: Prior experience required. High School Diploma or equivalent required. Depending on the role, degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Ability to type and use computer for prolonged periods of time. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of the changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended according to the business needs. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise.
