DIRECTOR OF ENGINEERING
REPORTS TO: General Manager
DEPARTMENT: Engineering
POSITION SUMMARY: The Director of Engineering provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building and grounds with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues. Supervises engineering employees and the day-to-day operations.
RESPONSIBILITIES (include but are not limited to):
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
- Implement company programs and supervise the daily operations of the department to comply with company policies and procedures.
- Successfully develop, coordinate and monitor a rooms maintenance program.
- Assist in recruiting, interviewing, hiring and training all engineering and security staff as necessary to support existing operations and growth objectives.
- Facilitate standards for the operation and maintenance of hotel buildings and systems.
- Oversee construction/renovation documentation.
- Plan and execute all capital projects to ensure work is completed on time and within budget.
- Maintain a professional working relationship with all departments.
- Facilitate Life Safety, Fire Safety and Risk Mitigation procedures within the hotel for employees and hotel guests.
- Provides leadership to the safety committee.
- Facilitate energy management, conservation and efficiency within the hotel.
- Administers service contracts to support property needs.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
- Manages and controls heat, light and power.
- Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.
- Develops and manages Engineering budget.
- Ensures integration of departmental goals in game plans.
- Oversees execution of long term preventative maintenance and 10 year asset protection plans.
- Reviews financial reports and statements to determine how Engineering is performing against budget.
- Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Ensures compliance with state, local and federal regulations.
- Maintains property life safety systems (e.g., fire-fighting equipment, sprinkler systems, and alarm systems).
- Ensures building and equipment licenses, permits and certifications are current.
- Ensures property policies are administered fairly and consistently.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets.
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Participates in the development of department's capital expenditure goals; manages projects as needed.
- Participates in the budgeting process for areas of responsibility.
- Prepares weekly and period end P&L critiques.
- Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
- Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.
- Ensures employees are treated fairly and equitably.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs).
- Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
- Celebrates successes by publicly recognizing the contributions of team members.
- Resolves guest problems and complaints.
- Brings issues to the attention of Human Resources as necessary.
- Ensures that regular on-going communication takes place throughout the engineering & security operation to communicate daily operations activities, set expectations and create awareness of business objectives.
- Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
- High School Diploma or equivalent required; college or technical education preferred.
- Must be legally authorized to work in the United States.
- Minimum of 2-3 full years of prior full-time supervisory experience in a related position within hotels required.
- Demonstrate leadership and management skills in a customer service oriented business.
- Experience in leading facilities, construction & renovation projects.
- Proficient in the use of computers, including; Word processing software, Excel spreadsheets, email systems, property management systems and project management.
- Knowledge of environmental regulations and building and maintenance automation.
- Skilled at negotiating service, labor, construction and material contracts.
- Communicates timely, clearly and effectively at all levels of the organization.
- Ability to effectively and collaboratively plan solutions to operations and recognize and solve problems in a systematic, inclusive and complete fashion.
- Ability to effectively impart knowledge to both management and line levels of the organization.
- Set up training programs and standards at the property level that can be effectively managed and maintained by property management.
- Ability to supervise and manage the work of others.
- Ability to provide information and associated services to hotel management and guests.
- Willingness and ability to work a flexible schedule, including weekends, holidays, nights, and long hours when required.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE: High School Diploma or equivalent required. College or technical education preferred. Prior relevant experience required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must frequently lift and/or move items up to 75 pounds and to move objects up to 75 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)
